Privacy policy

This Privacy Policy explains how Niagara Falls Canada Tours ("we", "us") collects, uses, and protects personal information when you visit our website, book a tour, or contact us.

We operate under the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada. We collect only the information needed to deliver our tours and improve our service, and we don't sell your data.

Contact details — name, email, phone, hotel address — when you book a tour or contact us.

Trip details — pickup time, group size, ages of children, special requests — when needed to deliver the tour.

Payment information — handled by our payment processor; we never store full card numbers on our servers.

Website usage — anonymous analytics (pages visited, device type) to help us improve the site.

To confirm bookings, coordinate pickup, and run the tour you booked.

To contact you about your trip, any changes, or follow-up after the tour.

To process refunds where applicable under our cancellation policy.

To improve our website, marketing, and service based on aggregated, anonymous data.

Our payment processor, for handling card payments.

Tour-attraction operators (e.g. boat cruise, Skylon, helicopter) when an add-on is booked and your name is needed to confirm the reservation.

Service providers who help us run the website (hosting, email, analytics) — under strict confidentiality.

Law enforcement or regulators where required by Canadian law.

We do not sell, rent, or trade your personal information to third parties for their marketing.

We use a small number of cookies to keep the booking flow working and to measure anonymous traffic. You can disable cookies in your browser; some site features may stop working as a result.

You have the right to access the personal information we hold about you and request corrections.

You can ask us to delete your data once it's no longer needed for the tour or for legal record-keeping.

You can withdraw consent for marketing communication at any time by replying "unsubscribe" to any email.

To exercise these rights, email us at [email protected].

Booking records are kept for up to seven years to satisfy Canadian tax and consumer-protection record-keeping requirements. Marketing-only data is kept until you ask us to remove it.

Our website and email are hosted on services based in Canada and the United States. Your information may therefore be processed outside your home country and subject to the laws of those jurisdictions.

Our tours are family-friendly and children frequently join. We collect only the minimum information about minors needed for safety and ticketing (typically name and age), provided by their parent or guardian at booking.

We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent change. Material changes will be highlighted at the top of the page for thirty days.

Questions about this policy or your data? Email [email protected] or call +1 647 477 1520.